Policies

How our CSA program Works

You sign-up for a 16-week subscription and receive a weekly share of fresh produce, grown with organic practices at the farm. You can choose to have your credit card charged for the entire subscription ahead of time or you can have it automatically charged every four weeks over the course of the subscription.

When you sign your contract, you click “agree” to an installment schedule that is monthly until your share is paid. When you click “agree,” you are agreeing to be billed the first portion of your bill the day you join, and then to be billed every 4 weeks after until your account is paid off. The nature of the CSA model is that members usually pay in full up front for the season, so that money/working capital is available for farmers to start the season.

Picking Up Your CSA Share

1.  Look for your name on the list that is posted at your pickup site.

2. Look to see what has been scheduled for you that day (CSA box, eggs, cheese, etc...) 

3.  Sign your name in the space provided before you take your items.

-If your name does not appear on the list, please do not take anything and contact us at 313-575-2209 or at ashbypasture@gmail.com.

- We only guarantee pickup during the stated hours, and we are not obligated to keep boxes beyond those times. No credits are issued if you are late picking up. If you think you will be late picking up, please contact us ahead of time to arrange an alternate pickup.

Holding or Donating Your Share

It is easy to manage your account online!  If you are going out of town and would like to skip a weekly bag, you can do so by simply clicking on the calendar day once you are logged into your online account, and select the day you will be away. Then click the HOLD button and choose whether you would like to hold your bag or donate it. All holds must be placed before 11 p.m. the Wednesday before your scheduled pickup. By holding your bag, no produce will be prepared for you that week however, you are still responsible for the weekly payment because you have made a commitment for the entire season. The “credit” for the unused weekly share will be applied to your account for use in future weeks. Please note that a credit will expire at the end of the season in which it was paid. Each member is permitted one hold per season.

In place of a hold, we strongly encourage you to consider donating your share to a local hunger relief program or having a friend pickup your bag for you and try us out for a week!

Forgetting to Pick Up Your Share

You forgot what day it was and did not come pick up your share. You did not even think to call us! If you are a no-call/no-show, then your box will be donated to a needy family. If there are extenuating circumstances (an accident, a fire, a family emergency) please call us and we will help you on a case-by-case basis.

Renewals

You now can renew online by simply choosing the subscription you want and pre-paying with your credit card. We also have an automatic renewal option if you would like to have the system renew you for the same subscription each time your previous subscription runs out.

Referral Rewards Policy

For every new member who signs up and names you as the one who referred them, you will receive a $25 credit to your account. Our referral policy is meant to reward you for helping us, so please take advantage and tell a friend!

Refunds

We understand the CSA program may not work for everyone and encourage new members to ask questions before making a season long commitment. If you will be away for an extended period of time, please let us know so we can make special arrangements.

You commit and contract with us to join the shares for the season, or for the number of weeks specified upon subscription sign up. In the CSA model, seasonal subscription members are seen as active  partners, sharing the risks and rewards of the harvest. Seasonal subscription members may cancel their subscription at any time, for any reason, however should you choose to cancel your subscription, we cannot offer a refund for shares. We recommend that you find someone to buy out or take over your share if you wish to cancel. 

Acts of Mother Nature/Mechanical Failure

Please know that our quantities and selection are subject to acts of Mother Nature/Mechanical Failure and can change at any time. We make every effort to provide timely information on cancellation, rescheduling, substitutes, etc., should this arise. Please note that farming is unpredictable, and items may suddenly become unavailable week to week. We ask for flexibility and understanding.

Privacy Policy: 

We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information.

Any of the information we collect from you may be used in one of the following ways: 

§ To personalize your experience
(your information helps us to better respond to your individual needs)

§ To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)

§ To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)

§ To process transactions

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

§ To send periodic emails

The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.

After a transaction, your private information (credit cards, etc.) will be kept on file for more than 60 days in order to process customer requested re-occurring transactions. This information will be held by Authorize.net. They have their own privacy policy which can be located at Authorize.net Privacy Policy.

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

This online privacy policy applies only to information collected through our website and not to information collected offline.

By using our site, you consent to our privacy policy.

If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.

Please feel free to contact us with any questions at 313-575-2209 or by email at ashbypasture@gmail.com.

Last updated May 22, 2020